FAQ

• Employees who miss a phone call for next day work must call back within two (2) hours or within two (2) hours of the end of a job. Employees on “first call” (6 a.m.–10 a.m. daily), must call back within 30 minutes.
• Any reasonable “unable to reach” would not count. Exceptions include:
  • Verified hospitalization
  • Other HR-approved reason

Any reasonable refusal does not count. These include:

• Distance requested to drive is greater than 30 miles as the crow flies.
• Requested work that would require over 16 straight hours on duty.
• Requested work that would require over 16 hours in a 24-hour period.
• Refusals on the ITZ app do not count and are not tracked. The ITZ app is not an official means of communication for confirming/refusing jobs.

Reasonable call offs are:

• Employee has a medical emergency for themselves or immediate family member (spouse, child, parent) if documentation from health care provider is provided within 48 hours of the date of call off.
• Employee has a personal vehicle emergency if documentation from roadside response or mechanic is provided within 48 hours of the date of call off.
• The prior confirmed assignment would require over 16 straight hours on duty.
• The prior confirmed assignment would require over 16 hours in a 24-hour period.

• Follow the traffic standards
• Follow the Flagger Force training and policies
• Ask questions if you are unsure about anything. Contact your field manager, area supervisor, field specialist, quality specialist, or instructor.
• Slow down, take your time on the job to pay attention to details.

Here are some tips to improve your on-time arrival score:

• Leave at least 15-minutes earlier than your GPS says to allow time for traffic
• Go to sleep the night before a job at a decent hour
• Pack your required materials for the next day the night before so you are prepared

Consider the following:

• Perform a thorough and comprehensive circle of safety each and every time
• Slow down and do NOT speed
  • Prepare your route ahead of time
  • Leave early giving yourself extra time
  • Be patient and expect the unexpected
• Do not tailgate
  • Leave plenty of room ahead of your vehicle
  • Be aware of what is around your vehicle
  • Be patient and expect the unexpected
• Do not drive distracted
  • Pull over to use your phone before texting or placing or receiving a call
  • Set your GPS before you leave for your destination
  • Text or call after you pull over or arrive, IT CAN WAIT!
• Always use a spotter if someone is available
  • Have your spotter get out of the vehicle to assist you
  • You should also get out and determine any hazards there may be
  • It only takes a minute before you act

Remember your 5 keys for SmithDriving System that you learned in class:

• Aim High in Steering
  • Make yourself aware of who and what is around your vehicle
  • Adjust your driving accordingly and do not force any issues you face
• Get the Big Picture
  • Scan all around your field of vision
  • Stay alert—if you are tired or fatigued, pull over, and rest
• Keep Your Eyes Moving
  • Keeps you focused
  • Keeps you aware
• Leave Yourself an Out
  • Allows you the time and room to adjust to what you see
  • Practice steps 1, 2 and 3 above
• Make Sure They See You
  • Have your lights on
  • Make eye contact with other drivers and pedestrians
  • Avoid clusters of other vehicles, easy to get lost in the traffic
  • You have a horn, use it if necessary

• Slow down
• Refer to your SmithDriving manual and training
• Avoid issues with the top incidents that result in points are:
  • Seatbelts
  • Handheld electronic devices
  • Incomplete stops
  • Unsafe lane changes
  • Speeding
  • Unsafe follow distance